We had a recruiting problem. The boss had been through around 75 staff in three years. A turnover of about 450%. We regularly employed backpackers on a casual basis, but needed a few more long term prospects.
One particular week, after a one of the boss' sacking frenzies [more on that in later posts] we were in need of staff. The boss wanted some-one he could train up. Someone young who might stick around. If only I had known then what I know now.......
The Black Widow had a solution. Surprisingly, it did not sound totally insane, at least not back then. "Hey, Black Widow, you know anyone we could use?", I had asked.
"My nephew has a mate from school who is looking for work", she replied.
"Any good? What's he like?"
"I don't know..... it's a good school, some fancy private thing."
"Alright, can you check him out? Then get him in so we can have a look at him - we could try him out."
"Yeah, sure."
This was all a bit too easy. Perhaps it was the hairs on the back of my neck beginning to rise, or the single cold trickle of sweat between my shoulder blades..... I had a bad, bad feeling like a rock in my stomach..... Still, just getting this kid in couldn't do any damage.... could it? "What's his name?"
"Larry"
"I thought you said he was a kid. He sounds like some kind of Shakespearian actor who wears tights.... at home"
"No. He's nineteen, I think"
"Ok, nineteen year old Larry it is then"
Larry ambled in the next day..... around five eleven tall..... skinny like Kate Moss..... head hanging low as if his frail neck could barely be bothered to support it..... long lazy lashes over slowly moving eyes..... nervous and doe-like, at this first appearance. He wore the inevitable skinny black EMO jeans, torn trainers and a white t-shirt with holes deliberately ripped into it beneath the hand-scrawled writing..... a quote stolen from The Clash..... a song from twenty odd years ago.
He did not seem that enthusiastic: like many his age he was affecting a laid back indifference to a world he did not yet understand. He thought he did but...... you'll just have to read the stories. He definitely was not going to motivate others by his example. It transpired that his "fancy" school had been Steiner. My expectations sank a little lower. Steiner had a vision for education. Many parents swear by it. Most of those parents did not actually go to Steiner schools themselves - they did not exist back then. Steiner thinks we should not teach reading and writing to kids until they have their second teeth, because their brains cannot understand the concept of language until then. It is true that, if you do this, kids learn language very rapidly..... but it does not take account of what is actually going on in the outside world. Kids are bombarded with language from the time they are born. They do not live in some Eden-like 'golden age', but in a world where they are literally being attacked by language on a daily basis. My experience of employing ex-Steiner kids is invariably the same. They can talk the talk but, in a work situation, they can rarely walk the walk. Kids from other private schools often stand out because they are reasonably intelligent and have a strong work ethic. Not so with Steiner's kids. Despite being at risk of over-generalisation, in the specific case of Larry, I was bang on the money.
So, I was less than keen to hire this guy. He talked the talk, but he was barely strong enough to lift a broom, he had 'lazy' written all over him and, above all else, he thought he was a lot better than he actually was. It was likely that he would be unable to do the work. It was certain that he would not fit in with the staff.
The boss loved him on site. "He's interested in antiques.... he's intelligent, Dave"
"I'm not sold, Fat Git"
"He's just what we need"
"Can he do the work?"
"Can he, can he.... he's the future!"
"I'm not convinced.... but, if you're keen, let's get him in and see how he goes"
"Yes, yes..... yes! I'll go and tell him" The boss was like the kid in the toy shop window, face pressed up against the glass, "Daddy, Daddy, can I have that one.... pleeeeease!"
Larry started the next day and the boss began to shadow him. It soon became evident that Larry was not one of the staff: he was the boss' private staff member. By the end of the week Fat Git was making excuses to get Larry to work alongside him. Once Larry was with the boss a weird thing happened to time. It slowed r-i--g---h----t------d-------o--------w--------------n.. . . . at least it did on planet Larry/Fat Git.... Elsewhere it must have been speeding up. No matter how long Larry and the boss had to do a job..... it was never done.
Pretty soon the rest of the staff were carrying the boss and the young pretender. This did not help the wage bill, which had come down around $1100/week in the time I'd been there. More importantly, it was having a divisive effect on the staff. I began sending Larry out on pick-up jobs where I knew he'd be forced to carry furniture. He managed this once. The next time he was on site, a clipboard and cheap pen miraculously appeared in his hand and he did not lift a thing. The next time I sent him on a job he did not even go. Instead he went to the boss and got him to send some-one else. This was starting to piss me off. It was hard enough trying to run the business with Fat Git around. Now we were a man down every day.
The Black Widow had her own take on all this. She was starting to sound like Peru, "Whatzedoing? Whatzedoing?.....", she would hiss when looking up from her work in the office. "Is he talking to Fat Git again?.... Doesn't he do anything!"
"You recommended him Black Widow", I would say, mischievously. I could see the beginnings of a jealousy that would later consume her. "I'm going out there to see what they're up to. I'm not standing for this! He's got to do some work!"
She would stomp out there, cheap black dress fluttering behind her, and find a reason to interrupt the boss and Larry. "What now, Black Widow!", the boss would say, hamming his frustration up for Larry's benefit. "Fat Git, I need these checks [sic] signed?" [She never did realise that the correct spelling was 'cheque', despite it being boldly written on the cover of every cheque book we ever used.] She would then find an excuse to stay and talk. When she left the boss would nudge Larry and say something they thought was funny. Some of the time this would just be, "Laugh Larry, laugh so she thinks we are talking about her".
Soon The Black Widow was referring to Larry as 'Fat Git's new boyfriend'. This started a staff-wide debate of 'is he or isn't he'/'are they or are they not'. In the early stages this was harmless staff gossip, something that occasionally came up. The Black Widow added petrol to the flames and the issue became all-consuming for her.
"Where's he now Dave?!!", she'd cry, "Is he with Fat Git.... Is he doing anything?"
"Dunno Black Widow.... haven't seen him", I'd reply. By now I'd written Larry off as a staff member. I hoped the boss would soon tire of his new toy, boy, I mean. I was wrong. If anything, the boss' interest in Larry was turning into an infatuation.
The situation was driving The Black Widow crazy. Larry was the boss' 'new best friend', which meant The Black Widow no longer held 'best friend' status. The fact that she had recommended Larry for the job was particularly painful to her and she kept reminding me that her nephew was not Larry's mate. Instead, "Everybody thinks he's a dick head, my nephew says", she would drone. "I did ask you to check him out first", I'd reply tiredly.
I personally have not called anyone 'my best friend' since primary school, so this was all a little amusing. What was less amusing was Black Widow not being able to do her job because of her paranoia. A paranoia amplified by the ever-increasing amounts of Prozac she was gobbling in her lair. She was irrational, unstable, like a black sun ready to go super-nova. Some days she used to literally quake as the pressure built up inside her. She still had a hold on the boss: I was unable to sack her and unable to get her to train anyone to do her job. I began to spend less time in the office and more out on the floor. It was saner talking to the vendors waiting at the loading dock. They might be trying to consign a ute load of rusty bicycles, a broken rake, a TV with no plug and a claw foot bath with three feet missing, but hanging out with them was more fun than being near the gravitational pull of The Black Widow.
If you hung around her too long reality began to stretch beyond recognition. It was as if her and the boss were locked in to a titanic struggle of competing paradigms. Sooner or later something was going to snap. When it did, things would not be pretty.
Larry seemed to work out the boss on one level and the boss had him pegged on another. Larry's parents were splitting up so the boss inserted himself into the father's role. Larry inserted himself into the boss' world as the great white hope that would resolve all problems.... mainly just by existing.
The boss and Larry began eating breakfast lunch and tea together. Most of the other staff were lucky to get a ten minute break. Larry and the boss would sit around for up to an hour, laughing, eating, scheming. One scheme, straight from Larry's mouth, was to reduce the amount of lots put up for auction every week. The thinking was that we dealt with too much crap and by reducing the lots we could improve their overall quality, whilst reducing costs. Larry delivered this news to me as a done deal, despite the fact that this junior employee had not run anything by management, just the boss.
"We're going to reduce the number of lots by half, Dave."
"Oh alright... who are we going to sack?"
"Wha...?"
"If we reduce the lots by half, we reduce our income by half, immediately."
"No, the quality will go up."
"Not immediately, we'll have to find new vendors with better stuff. If we halve the number of lots, we will have to double their average sale price to make up for the loss in income."
"Oh...."
"So if we do halve the number of lots, we will also have to halve our costs, like staffing. So, who shall we sack?"
"Uh.. I'll talk to Fat Git."
"Okay."
Nothing came of this half-baked plan, apart from me being labeled as 'unhelpful' by the boss. I had headed off some stupidity, but had also torn up a strategy dreamt up by wonder boy and Fat Git. It was obviously my fault the plan was not going to work. Other ideas came and went. some were tried out, like the Bar-analia Sale that raised around two hundred dollars, others were too surreal to get a run.
The boss clung to his belief that Larry was going to save the business, despite all evidence pointing to a different inevitability. In fact, the more their ideas did not work, the more they believed in their ability to come up with better ideas. Soon they had developed a bunker mentality, where everybody else was against them and they alone knew what was wrong and how to fix it. If things did not go the way they had planned, it was some-one else's fault. If anything good happened it was because of them.
Larry was to hang around for some time to come. The longer he was with us, the more obsessed Fat Git became with him. I began to hear stories from punters, staff and ex-staff of previous obsessions.... always with young men. It was said that the boss had once put one such man into a unit where he paid all the bills.
Staff speculated that the boss might be gay. I did not believe this to be true, and would not have cared if it was. I began to suspect that the boss had 'underlying issues', probably dating back to his own childhood. Perhaps he was trying to recreate the ideal upbringing that he did not have, by lavishing praise, attention and perks on this young gormless lad.
Either way, the boss would have done well to work on his issues, instead of blaming everybody else. The business was not travelling well and, given that all the staff were sacked every few months, there was only one common thread: the boss himself.
I began to keep an eye on the boss. On what he got up to during the day. How many times he went to the safe. When he did bankings. Even though the business could have easily been dramatically improved, without the boss, I found it hard to believe that we were doing as badly as we were.